Conflict Management for Senior Managers

Annihilate Team Conflict, to Reunite Your Combined Forces™

 
INLPTA
  • Hang Up The Boxing Gloves

    CONFLICT MANAGEMENT TRAINING COURSE

    CATEGORY Conflict Management Training Courses

    TITLE Managerial Conflict™

    PURPOSE Annihilate Team Conflict, to Reunite Your Combined Forces™

    PARTICIPANTS Senior Managers, Middle Managers, Line Managers

    DURATION Two Days

    SCHEDULE 08:00 – 18:00 Hrs

    CERTIFICATION ILM (Institute of Leadership and Management)

    INLPTA (International NLP Trainers Association)

    TOPICS

    • DIRECTIVE COMMUNICATION
    • TEAM RAPPORT
    • COGNITIVE NEGOTIATION
    • COMMUNICATION STYLES
    • BODY LANGUAGE
    • STRATEGIC NEGOTIATION
    • EMPATHY & ATTITUDE
    • LISTENING & OBSERVING

    PACKAGE

    • 100% Money Back Guarantee
    • Skills Development Guarantee
    • Qualified, Experienced and Named Trainer
    • Internationally Recognised Certification
    • Lunch and All Day Refreshments
    • Comprehensive Full Colour Training Manual Portfolio
    • Prestigious Training Venues and Facilities
    • Dedicated Customer Care Account Manager
    • Post-Course Webinars, Articles, E-Books, E-Magazines
    • Discounts For Teams and Multiple Delegates
    • Discounts For Individuals, Charities, Public Sector

    METHODOLOGY

    • Blended Leadership, Management, Psychology Topics
    • Unique, Proven and Copyrighted Course Content
    • Dynamic and Animated Training Delivery
    • Experiential Learning, Exercises and Role-Play
    • Facilitation of Provocative Group Discussion
    • Accelerated Learning and Cognitive Conditioning Techniques
    • In-Class 1-2-1 Executive Coaching and Mentoring
    • Theoretical Understanding and Personal Application
    • No PowerPoint Slide Presentations

    TRAINER

    • Nicholas C. Hill FCIM FIC FinstLM FBIPP
    • Business and Executive Coaching Experience Since 1996
    • Leadership and Management Training Experience Since 2001
    • Author of 350+ Published Leadership and Management Articles
    • Author & Editor for Managerial Magazine
    • Interviewer of Celebrity Leaders
    • Bimonthly Leadership Columnist for Sorted Magazine
    • INLPTA Licensed Management Trainer
    • INLPTA Accredited Executive Master Coach
    • INLPTA Accredited NLP Master Practitioner
    • ANLP Registered Trainer Member
    • Guild of NLP Registered Gold Trainer Member
    • Graduate of Dale Carnegie Trainers’ Training
    • Licensed ILM Endorsed Provider
    • CMI Fellow, ILM Fellow, IC Fellow, BIPP Fellow
    • University Diploma Graduate in Theology
  • Get The Skills You Need

    CONFLICT MANAGEMENT TRAINING COURSE

    DIRECTIVE NEGOTIATION

    • Engineer your instructions and suggestions, to prevent defiance and win compliance
    • Challenge people’s ideas and behaviour, without provoking arguments or resentment
    • Work creatively with disagreeable people, to bridge team gaps and build morale

    INTERPERSONAL NEGOTIATION

    • Gain leverage in negotiations, without sacrificing your valuable relationships
    • Foster and deepen rapport, by pacing and leading beliefs, values, and behaviour
    • Thwart prejudice, discord, and incompatibility, to prevent future conflict

    PRINCIPLED NEGOTIATION

    • Manage criticism, judgement, and complaints, before they destroy your self-esteem
    • Establish a suitable belief system, to create a foundation for your negotiations
    • Develop unwavering empathy skills, to manage difficult behaviour or cultural diversity

    COGNITIVE NEGOTIATION

    • Lead people away from conflicting ideas, by employing negotiation psychology
    • Discern the cognitive styles of other people, to direct their thinking and behaviour
    • Prevent unnecessary digression, avoid misunderstandings, and minimise confusion

    STRATEGIC NEGOTIATION

    • Use valid counter-arguments, when people overrule your opinions and ideas
    • Be flexible with negotiation strategies, to resolve conflict with a genuine ‘win-win’
    • Lead your negotiation out of a deadlock, to avoid perpetual disagreement

    TAILORED NEGOTIATION

    • Acknowledge the learning styles of others, to enhance comprehension of your message
    • Customise your negotiation, to suit the communication styles of other parties
    • Use sensory-specific language patterns, to lead people out of conflicts amicably

    NON-VERBAL NEGOTIATION

    • Resolve conflicts more quickly, by exposing and addressing hidden messages
    • Recognise and interpret body language, before responding to the probable cause
    • Incorporate non-verbal negotiation, to embed your message subconsciously

    ATTENTIVE NEGOTIATION

    • Develop sensory acuity, to see and hear signals that you unconsciously delete
    • Sharpen your listening skills and observational skills, to expedite your negotiation
    • Utilise practical lie detection strategies, employed by the military and police
     
  • Fast & Long-Lasting Results

    CONFLICT MANAGEMENT TRAINING COURSE

    EARN TEAM COMPLIANCE

    Unresolved defiance, resentment, and conflict are the fruits of poor leadership. If your instructions are confusing or complicated, then you misguide your team and stall productivity. You are responsible for sending your team off course. Nicholas Hill’s MANAGERIAL NEGOTIATION™ helps you to engineer your instructions and challenge people’s ideas, by using directive negotiation.

    FOSTER LOYAL RELATIONSHIPS

    Difficult behaviour is tolerable until you become the target of criticism, judgement, and complaints. Some colleagues can make your life miserable. You will forfeit your senior management role if you continue to tolerate unacceptable behaviour. Nicholas Hill’s MANAGERIAL NEGOTIATION™ gives you the tools to deepen your empathy for difficult personalities.

    ALIGN YOUR OUTCOMES

    You may believe that your instructions are intelligible, however if your team are on a different page to you, then they misunderstand whatever you ask of them. In the end, the confusion will amplify your disagreements. Nicholas Hill’s MANAGERIAL NEGOTIATION™ equips you with cognitive negotiation skills, to help you and your team to align thinking and behaviour.

    OVERCOME STRONG OBJECTIONS

    There will always be occasions when other people overrule your authority as a senior manager. If their communication skills are more highly developed than your own, regardless of their point of view, they will still win the argument in the end. Nicholas Hill’s MANAGERIAL NEGOTIATION™ equips you with strategic negotiation skills, to help you to reach agreement quickly.

    CUSTOMISE CONFLICT RESOLUTION

    If you utilise an inflexible communication style, you will only ever be able to deliver your message to a select number of people. Consequentially, some people will misunderstand you, shun you, or just dislike you. Nicholas Hill’s MANAGERIAL NEGOTIATION™ helps you adapt your conflict resolution to the various communication styles of other people.

    OVERCOME STRONG OBJECTIONS

    If you utilise an inflexible communication style, you will only ever be able to deliver your message to a select number of people. Consequentially, some people will misunderstand you, shun you, or just dislike you. Nicholas Hill’s MANAGERIAL NEGOTIATION™ helps you adapt your conflict resolution to the various communication styles of other people.

    READ PEOPLE BETTER

    Misconstrued non-verbal communication can break the rapport you build with your clients and colleagues. If you do not comprehend other people’s non-verbal cues, you will never understand the deeper meaning of their message. Nicholas Hill’s MANAGERIAL NEGOTIATION™ shows you how to connect with people using the hidden world of body language.

    WEED OUT LIES

    When faced with conflict, some people breach their values, by being economical with the truth. If you are unable to detect when people lie to you, then people will take you for a fool and never respect you as a senior manager. Nicholas Hill’s MANAGERIAL NEGOTIATION™ provides you with listening and observing techniques, so you can uproot the fiction and work with the facts.
  • Who Is Nicholas Hill Anyway?

    CONFLICT MANAGEMENT TRAINING COURSE

    YOUR Trainer for THE Modern Workplace

    Born in 1971, Nicholas Hill is a modern thought leader and international trainer of strategic leadership and management development. Nicholas has trained thousands of delegates of corporations and SMEs at all management levels since 1996.

    Does Your Trainer Rely on Power Point ?

    Our courses are devoid of PowerPoint. Instead, Nicholas Hill relies on his skills in training, mentoring, coaching, and facilitation. After two decades in the industry, he has a broad knowledge of leadership and management. Hence, he can facilitate your provocative group discussion.

    Is Your Trainer Also a Team Leader?

    Exemplary leadership trainers are also team leaders, who put theory through rigorous testing. Nicholas Hill is the leader to a growing team of twelve fiery staff. He has personally devised, adapted, and tested tools with his team, so you benefit from his first-hand experience.

    Is Your Trainer a Thought Leader?

    Nicholas Hill has attracted hundreds of thousands of Twitter followers and subscribers, as our principal trainer, moreover as author and editor of the acclaimed Managerial Magazine. For which he has interviewed One Minute Manager Ken Blanchard; Environmental Attorney Erin Brockovich; Olympic Gold Medallist Dame Kelly Holmes; Rich Dad Robert Kiyosaki; Wolf of Wall Street Jordan Belfort; Millionaire Maker Richard Denny; Father of Behavioural Modelling Wyatt Woodsmall; Master of Attitude Nick Vujicic; Prolific Storyteller J.John; Power Connector Judy Robinett; Serial Entrepreneur Lara Morgan; Mister Customer Service Shep Hyken; and many other celebrity leaders.
  • Your Posh Certificate

    CONFLICT MANAGEMENT TRAINING COURSE

    You can now breathe a sigh of relief that not only have you have found a unique conflict management skills training course (Certificate in Conflict Management), but it is continually assessed and quality-assured by external verifiers since The Hill Consultancy Ltd has the unique status as both a recognised ILM provider and licensed INLPTA provider. The ILM (Institute of Leadership and Management) is the largest management body in the UK with over 100 years of experience. INLPTA (International NLP Trainers Association), established in 1993, is the foremost governing body for the professional practice of NLP.
  • A Guarantee You Can Rely On

    CONFLICT MANAGEMENT TRAINING COURSE

    How hungry are you for positive change to your leadership and management style? Get ready to enjoy high energy and results-driven conflict management skills training from Nicholas C. Hill, a highly experienced and qualified Trainer who is committed to your professional development. Our conflict management skills training course is going to keep you on your toes by providing you with animated training, corporate coaching, exercises, and group discussions together with practical application of conflict management skills in the working environment.
    The conflict management skills course material is context specific and designed exclusively for leaders, managers, and business owners. Accountability and monitoring are integral elements of our leadership and management training courses, which promote long-lasting results. We even guarantee that you will get measurable progress. Your Trainer will measure your progress, as you engage with every topic and you will benefit from in-class 1-2-1 executive coaching and mentoring whenever you need it.
  • What Other People Say

    CONFLICT MANAGEMENT TRAINING COURSE

    “NICHOLAS HILL IS A DYNAMIC, PROFOUND AND HIGHLY EFFECTIVE TRAINER and has an aptitude that influences people to take positive action in their professional lives. I have absolutely no hesitation whatsoever in recommending his services.” C. Thompson, CEO, Dale Carnegie* Training UK (*Author ‘How to Win Friends And Influence People)
    “I have been able to encourage positive cooperation within my workplace, whilst working to dramatically manage conflict, reduce boundaries and EMPOWER RESPONSIBILITIES ACROSS A RANGE OF TEAMS.” P. Headington, Procurement Manager, Watford Community Housing Trust
    “I can now speak confidently in front of an audience and manage conflict in my business so much more easily than ever before. THIS WAS EXACTLY THE TRAINING COURSE THAT I WANTED. Thank you!” A. Gordon, General Manager, The Leaflet Delivery Company
    “The conflict management training course that I attended has SIGNIFICANTLY BETTERED MY COMMUNICATION SKILLS and my understanding of body language as a way of building rapport with my business relationships.” R. Prasad, Business Development Manager, Cosmic Landscapes Ltd
    “I am now able to sell my ideas, effectively delegate and negotiate at a higher level. PRODUCTIVITY HAS SIGNIFICANTLY IMPROVED since completing my training with you.” P. Gall, General Manager, P & O Ferrymasters
    “I can categorically testify that NICHOLAS HILL IS ONE OF THE VERY BEST MANAGEMENT TRAINERS IN THE UK. His depth of knowledge and ability to facilitate your learning and development is exceptional.” A. Price, Managing Director, Inside Business Magazine
    “Your courses are outstanding and I can now effectively lead and manage more staff as a result. PRODUCTIVITY HAS RISEN CONSIDERABLY!” M. Magill, Senior Information Manager, NHS Berkshire East
    “I now have a TOOLKIT TO RESOLVE CONFLICT and bring resolution where there is tension amongst collegaues. Even though I am already an Leadership Practitioner, Nicholas gives clear instruction of how the tools can be applied in a business context.” M. Attzs, HR Manager, BMAK Business & Technology Consultants Inc
  • Giving You Loads Of Value

    CONFLICT MANAGEMENT TRAINING COURSE

    Unique Courses

    • full colour comprehensive training manuals
    • intelligent blend of leadership principles, management strategy and psychology
    • in-class unabridged training with no prior learning necessary
    • unique copyrighted training course material

    Prestigious Venues

    • luxurious listed buildings chosen as retreat venues
    • UK wide venues in London, Cardiff, Birmingham, Manchester, Newcastle, Glasgow
    • easy access by motorway and public transport
    • full lunch each day
    • all day refreshments
    • FREE car parking

    Personal Attention

    • dedicated Account Managers
    • pre-training course one-to-one consultations
    • post-training course one-to-one consultations
    • dedicated support lines

    Competitive Prices

    • discounts for multiple delegates or team enrolments
    • discounts for individuals, charities and public sector bodies
    • monthly newsletters packed with special offers. SUBSCRIBE TODAY.

    Guaranteed Results

    • guaranteed results on every training course
    • animated training and in-class one-to-one coaching
    • challenging exercises and group discussions

    Guaranteed Expertise

    • public training course specialists in leadership and management
    • highly qualified Trainer with seventeen years of experience
    • ILM Endorsed and INLPTA accredited training

    FREE Post-Training Support

    • FREE subscription to our weekly ‘Leadership Ezine’
    • FREE VIP access to our new webinars
    • FREE leadership & management downloads
  • Prestigious Venues

    CONFLICT MANAGEMENT TRAINING COURSE

    Some of our conflict management skills training courses can still be delivered at our Central London head office, depending upon participant numbers. You can also attend our conflict management skills training courses in a city that is convenient to you. See our calendar for full details. Once a month, we will deliver our conflict management skills training courses from one of the following six locations, on rotation:

    South East England: London

    South West England: Exeter

    Midlands: Birmingham

    North East England: Newcastle

    North West England: Manchester

    Scotland: Glasgow

    Once in a while, we will also deliver our conflict management skills training courses outside of our primary six locations featured above. If you would like to attend one of our conflict management skills training courses in a city or town near to you, then please contact us and register your interest. Alternative locations that we will consider are as follows: Aberdeen, Bath, Bangor, Belfast, Birmingham, Bradford, Brighton and Hove, Bristol, Cambridge, Canterbury, Cardiff, Carlisle, Chester, Chichester, Coventry, Derby, Dundee, Durham, Edinburgh, Ely, Exeter, Glasgow, Gloucester, Hereford, Kingston upon Hull, Inverness, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Liverpool, London, Manchester, Newcastle upon Tyne, Newport, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Preston, Ripon, Salford, Salisbury, Sheffield, Southampton, St Albans, St Davids, Stirling, Stoke-on-Trent, Sunderland, Swansea, Truro, Wakefield, Wells, Westminster, Winchester, Wolverhampton, Worcester, York.
    LEARN MORE
  • Bringing It All In-House

    CONFLICT MANAGEMENT TRAINING COURSE

    You can attend our conflict management skills training course as a fully customised solution. The leadership development modules, timing and style of delivery can be shaped to offer you a personalised edge. Your branding can even feature in the training manuals. Once designed, our conflict management skills training course can be delivered in-house or on our premises during the business day or outside of office hours. You are going to enjoy valuable team development through the delivery of our customised solutions.
    If you would like to develop your team off-site we can arrange venues in the following cities: Aberdeen, Bath, Bangor, Belfast, Birmingham, Bradford, Brighton and Hove, Bristol, Cambridge, Canterbury, Cardiff, Carlisle, Chester, Chichester, Coventry, Derby, Dundee, Durham, Edinburgh, Ely, Exeter, Glasgow, Gloucester, Hereford, Kingston upon Hull, Inverness, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Liverpool, London, Manchester, Newcastle upon Tyne, Newport, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Preston, Ripon, Salford, Salisbury, Sheffield, Southampton, St Albans, St Davids, Stirling, Stoke-on-Trent, Sunderland, Swansea, Truro, Wakefield, Wells, Westminster, Winchester, Wolverhampton, Worcester, York.
    Contact us NOW for more information

Your conflict management training course is an outstanding solution for leadership development and I have improved my ability to effectively delegate and manage more staff. M. Magill, Senior Information Manager, NHS

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I work in an environment where conflict is an everyday occurrence. This has lead to much stress in my own day-to-day work. After training with you, I am now able to manage conflict and positively influence the behaviour of my colleagues. L. Shivdasani, Head of Recruitment, Millennium City Academy

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Your conflict management skills training course has given me a whole package of skills which have really helped with understanding our external and internal customers and improved how we do business with them. K. Chapman, Family Games Manager, Hasbro

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Prior to attending the training course with you, certain departments had an 'us and them' mentality which would create interdepartmental conflict. I can safely say that I now have a set of leadership and management tools that have assisted resolving many of these matters. M. Tresler, Financial Director, Britannia Movers International Plc

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