Potent Leadership & Management Training, Coaching & Keynotes Since 1996

Time Management

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SENIOR LEADERSHIP

MANAGEMENT, AND SALES

Coaching from the Creator of Professional Leader™ Magazine

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Senior Leadership and Management

Leader Psychology Customized, UK Wide
Leader Psychology Customized, UK Wide
Leader Psychology Customized, UK Wide
Leader Psychology Customized, UK Wide
Leader Psychology Customized, UK Wide
Leader Psychology Customized, UK Wide
Leader Psychology Customized, UK Wide
Leader Psychology Customized, UK Wide
Leader Psychology Customized, UK Wide
Leader Psychology Customized, UK Wide

Senior Sales

TOPIC:

Advanced Conflict Management

PURPOSE:

Engineer Your Time, to Skyrocket Your Efficiency™

CERTIFICATE:

ILM (Institute of Leadership & Management)

DURATION:

Two Days

DELEGATES:

Senior Leaders, Senior Managers, Senior Executives, Partners, Directors, Proprietors, Entrepreneurs

LOCATIONS:

London, Birmingham, Bristol, Exeter, Glasgow, Manchester, Newcastle, In-House Worldwide

"...our team |productivity has improved| considerably..."

M. Magill Senior Information Manager, NHS

"...I can now |successfully negotiate conflict|..."

T. O’Connor Customer Account Director, COBHAM PLC

"...your psychological techniques were |highly beneficial|..."

S. Jeffrey Training Officer, BRITISH ARMY

"...your |unique and practical strategies| for leadership..."

R. Brown Regional Director, LLOYDS BANK

"...I’ve |closed gaps in my team| and squashed conflict..."

G. Sidoo Senior Delivery Manager NEAL AND MASSY WOOD GROUP LTD

"...you delivered |inspiring and informative| material..."

M. Boulay Technical Manager, UNITED BISCUITS LTD

"...you inspired our team to |think beyond the norm|..."

R. Heayes Family Games Director, HASBRO PLC

"...we’ve now |resolved interdepartmental conflict|..."

M. Tresler Financial Director BRITANNIA MOVERS INTERNATIONAL PLC

"...you renewed our confidence in |dealing with challenges|..."

O. James Business Manager, ANGLIAN WATER

"...your wisdom and tools |stretched my mental capacity|..."

C. Corrigan Project Manager SUEZ RECYCLING AND RECOVERY UK LTD

"...I am now able to approach |work problems objectively|..."

S. Carrodus Senior Consultant HAMPTONS INTERNATIONAL ESTATE AGENTS

"...our team |productivity has increased| significantly..."

P. Gall General Manager, P & O FERRYMASTERS

"...you took my leadership skills |through the roof|..."

A. Tranfa Diagnostic Imaging Supervisor, BUPA

"...your masterclass |resolved highly specific problems|..."

J. Etten Human Resources Manager, CHUBB INSURANCE

"...|our YPO members profited| from your leadership training..."

B. Padgett Executive Member YOUNG PRESIDENTS ORGANISATION

General
1. It is agreed that the below terms and conditions is the total agreement made between the Client and Participant and Hill Training Ltd;
2. This Agreement shall be governed by and construed in accordance with the laws of England and Wales;
3. Both HTL and Client and Participant understand the below content and agree to the binding nature of this Agreement;
4. No variation or modification to this Agreement shall be effective unless agreed by both parties in writing.
Definitions
1. Agreement: the sum of the legally binding clauses outlined in this agreement;
  
  HTL: Hill Training Ltd, its trainers, coaches, employees, and business associates;
  
  Participant: the person booked to attend the Course;
  
  Client: the person or organisation responsible for placing the order;
  
  Course/s: scheduled training courses/programmes/masterclasses provided by HTL;
  
  Event: Course seminar / workshop / module delivery;
  
  Contract: Participant enrolment form for respective Course.
Conduct
1. HTL warrants that all Courses will be conducted in a professional manner in accordance with ILM (Institute of Leadership and Management) and INLPTA (International NLP Trainers Association) code of ethics and conduct;
2. HTL appoints its Managing Director Nicholas Hill as the Principal Trainer on all Courses. However, in the unlikely event that Nicholas Hill is incapacitated, HTL will appoint an appropriately qualified and experienced substitute Trainer for its Courses;
3. The Participant agrees to behave responsibly and ethically during Course attendance and to not become an annoyance to the Trainer, other Participants or HTL associates;
4. The Participant shall not attend the Course under the influence of nonprescription drugs or alcohol;
5. HTL reserves the right to refuse Course admission to any Participant that is found to be in breach of this Agreement. No refunds will be given;
6. The Participant agrees to attend all of the scheduled Course events and to arrive in time for event registration. Should non-attendance be unavoidable then the Participant must inform HTL in advance and in writing except in cases of emergency;
7. Should cases of non-attendance be recorded at 50% or more of Course value, then HTL reserves the right to suspend the Participant from any further Course attendance due to the hindrance caused to HTL and the development of other Course Participants. No refunds will be given. Fees for Course transfer will be recalculated according to transfers/substitutions clauses of this Agreement;
8. The Client and Participant give HTL permission: to publish the names of the Client and/or Participant, respective job titles, organisation name, and Client logo, alongside a testimonial for any HTL marketing purposes; to paraphrase or abbreviate any written or verbal testimonial for marketing convenience;
9. The Participant permits HTL to produce photographs or audio-visual footage of him/herself, with or without other people included, for training or promotional or commercial purposes, throughout the world, to use and reuse in whole or in part, without limitation, except for the defamation of the Client and/or Participant, and waives any right to inspect or approve any use thereof;
10. The Participant gives HTL permission to disclose his/her workplace problems, needs, and progress to the Client at any time. While HTL regards Client and Participant private matters as confidential, any other matters that are to remain undisclosed must be specified in writing;
11. HTL reserves the right to cancel, suspend or curtail Course attendance without refund should HTL consider the Participant to be in breach of this Agreement or fails to satisfy the prerequisites of a Course;
12. Programme prerequisites are set by ILM and INLPTA. HTL reserves the right to withhold Participant certification upon completion of the Course until all prerequisites have been met;
13. All Course manuals and other supporting materials are copyrighted and remain the intellectual property of HTL and unauthorised reproduction, selling, hiring, or lending in any form is strictly prohibited.
Extent of Courses
1. The content of Courses detailed either in HTL promotional literature or on its website are for general guidance only and do not form any part of a contract and HTL reserves the right to make amendments to the content without notice;
2. The composition of scheduled Courses is strictly as detailed in the contract. In the unlikely event that this should this be subject to modification or variation by HTL due to unforeseen circumstances, suitable alternatives will be offered in the best interest of the Client;
3. Typographical errors or omissions in promotional literature, website, administrative documentation, Course manuals or other documentation shall be subject to correction without any liability on the part of HTL;
4. All Courses are delivered solely in the English language and all Participants must be respectively fluent;
5. A booking for any Course is not confirmed or valid until HTL has received a completed contract from the respective Participant;
6. The Client confirms that the Participant is its direct employee and that the employer’s liability cover extends to include all services provided by HTL;
7. If the Participant believes that HTL Courses do not deliver the results advertised on its website, then the Participant must hand all Course supplements back to the trainer strictly no later than at the mid-morning break of day one and then leave the Course. HTL will then transfer the Participant booking to another Course in its portfolio, at no further cost, or refund 100% of the money for the respective booking;
8. In the unlikely event of Client and/or Participant dissatisfaction, HTL will provide suitable alternatives for the fulfilment of the contract in the best interest of the Client. The Client must address HTL with the issue before the end of the respective Course, thereafter it will be agreed that the contract has been fulfilled to the satisfaction of both Client and Participant;
9. In the unlikely event that the Participant does not develop his/her top three critical skills required from the Course; the Participant must inform HTL at the end of day two. HTL then continue to work with the Participant over a reasonable period, at no further cost, through its dedicated e-learning solutions until the said skills are developed.
Fees/Payments
1. A Contract reserves seat/s on a Course and commits the Client to the booking and to settling the respective invoice, regardless of Participant attendance, subject to the Transfers/Substitutions clauses of this Agreement;
2. The fees invoiced for Courses do not include travel, accommodation, food, refreshments or other subsistence, unless otherwise detailed in the contract;
3. Deposits are set at 25% of the Contract value or a minimum of £250 (whichever is the greater). All deposits are non-refundable;
4. The Client must settle the invoice in full before commencement of the Course. Until such time HTL reserves the right to refuse Course admission. The Client must request any exceptions in writing;
5. All prices are subject to VAT at the prevailing rate for England and Wales;
6. Late payments are subject to interest at 2% per month.
Transfers/Substitutions
1. The Client may substitute the Participant immediately upon notification at any time before the commencement of the training Course, subject to the Participant meeting the prerequisites set by HTL, thereafter the cancellation clauses of this Agreement will apply. A fee of £50.00+VAT is chargeable to cover administrative expenses;
2. The Client may transfer the Participant to an alternative Course provided by HTL, which is scheduled to run within 12 months from the commencement of the originally booked Course, after such time the cancellation clauses of this Agreement will apply. Transfer requests must be made in writing. Should HTL receive a request for transfer with notice exceeding 28 days prior to commencement of the Course then no transfer fee will apply. Should HTL receive a request for transfer within 14-27 days prior to commencement of the Course then the Client shall pay a transfer fee equal to 25% of the contract value. Should HTL receive a request for transfer with notice less than 14 days prior to commencement of the Course then the Client shall pay a transfer fee equal to 50% of the contract value;
3. In cases of non-attendance, upon Course commencement, Participants and/or Clients may transfer up to a maximum of 25% of the total Course units to another Course, of the same title, which is scheduled to run within 12 months from the commencement of the originally booked Course, subject to availability. Transfer fees will apply pro rata per day to the transfer of more than 25% of the total Course units;
4. In the event of unforeseen circumstances, HTL reserves the right to transfer all or part of its interest in the Contract to a third party according to the conduct clauses of this Agreement;
5. The Client and/or Participant may not assign or transfer the Contract or any interest therein or claim there under without the written consent from HTL.
Rescheduled Programmes/Cancellations
1. HTL reserves the right to reschedule any Course in its timetable and undertakes to provide as much notice as possible in the interest of the Client and Participant. If the Participant is unable to attend the rescheduled Course dates then the Client reserves the right to transfer the Participant to another Course or substitute the Participant according to the transfers/substitutions clauses of this Agreement, however, transfer/substitution fees will be waived in this instance;
2. In the unlikely event that HTL should indefinitely cancel a Course booked by the Client, then a full refund of any monies paid will be payable to the Client;
3. The Client reserves the right to cancel the Course booking at any time prior to the commencement date. Should HTL receive cancellation with notice exceeding 56 days prior to commencement of the Course then the Client shall pay a sum equal to 25% of the contract value or forfeit the deposit, whichever is the greater. Should HTL receive cancellation within 28-56 days prior to commencement of the Course then the Client shall pay a sum equal to 50% of the contract value. Should HTL receive cancellation within 14-27 days prior to commencement of the Course then the Client shall pay a sum equal to 75% of the contract value. Should HTL receive cancellation with notice less than 14 days prior to commencement of the Course then the Client shall pay a sum equal to 100% of the contract value.
Liability
1. HTL shall not be in breach of this Agreement if the due performance of any Course is subject to alteration or cancellation by HTL owing to ill health, or any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance to obtaining any raw materials or energy or any other cause beyond the control of HTL.
2. The Client and/or Participant fully indemnify HTL against any consequential loss in the unlikely event that Course dates or venue as stated in the Contract need changing due to unforeseen circumstances and agree to purchase insurance to protect against such consequential loss, which includes expenses incurred for changes to bookings for travel, car parking, and accommodation etc;
3. The Client and/or Participant fully indemnify HTL for any loss or damage to property directly or indirectly caused by the Participant;
4. The Client and/or Participant will not hold HTL liable for any action taken by the Participant or the behaviour of the Participant or other any other party whether resulting in direct loss or indirect consequential loss or otherwise at any time before, during, or after Course attendance;
5. In the unlikely event of professional negligence, personal injury or in any other circumstance, the liability of one party to the other shall be limited to the total value of the respective contract. Neither party shall be liable for direct loss or indirect consequential loss;
6. The Client and/or Participant do not hold HTL responsible whatsoever for any personal belongings that become subject to loss or damage on HTL premises or otherwise. All such items are the sole responsibility of the owner;
7. The Participant confirms that he/she is in good physical and mental health and is fully aware that the Course will include forms of teamwork, which may incorporate physical, mental and emotional exertion. The Participant assumes full responsibility for his/her decision to partake in such activity and does so at his/her own risk;
Non-Procurement/Non-Competition
1. The Client and/or Participant agree not to entice or procure any person to leave the employment or services of HTL or to terminate any contract with HTL;
2. Should the Client and/or Participant be found in breach of the non-procurement terms of this Agreement, then the Client shall be liable for 100% of the respective contract value or 50% of the gross annual remuneration for the employee or associate. The sums concerned will be determined at the date of contractual or employee termination;
3. Any Client and/or Participant offering services for professional skills development including but not limited to leadership, management, sales or business development will be seen to be in competition with HTL and shall at no time before, during or after Course attendance poach Clients from HTL or entice Clients to leave the services of HTL;
4. Should the Client and/or Participant be found to be in breach of the non-competition terms of this Agreement then the Client shall be liable for 100% of the annual Client value. Client value will be determined by sums HTL received in the previous financial year.

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Self-Funded: purchased by and invoiced to private individual

Reg. Charity: any charity with valid registration number

RECEIVE A MULTIPLE-DELEGATE DISCOUNT

Embrace your last chance to receive a generous discount, by now enrolling multiple delegates in a single booking. Furthermore, your discount percentage increases, with each person that you enrol. Before you make your decision, allow our enrolment form to calculate your discount, by now selecting more delegates, to see how much you can save.

Time Management

SENIOR LEADERSHIP

MANAGEMENT, AND SALES

Coaching from the Creator of Professional Leader™ Magazine

Senior Leadership and Management

Senior Sales

HILL TRAINING LTD

MASTERCLASS QUICK LINKS

CONTACT US REGARDING

ARE YOU ELIGIBLE FOR A DISCOUNT?

RECEIVE A MULTIPLE-DELEGATE DISCOUNT

Time Management

SENIOR LEADERSHIP

MANAGEMENT, AND SALES

Coaching from the Creator of Professional Leader™ Magazine

Senior Leadership and Management

Senior Sales

HILL TRAINING LTD

MASTERCLASS QUICK LINKS

CONTACT US REGARDING

ARE YOU ELIGIBLE FOR A DISCOUNT?

ORDER ILM CERTIFICATES AT COST PRICE

RECEIVE A MULTIPLE-DELEGATE DISCOUNT