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ILM Certified Conflict Management Course for Senior Managers

TITLE:

Leader Diplomacy™

TOPIC:

Advanced Conflict Management Skills

PURPOSE:

Negotiate Amicable Solutions, to Eradicate Conflict™

CATEGORY:

Senior Leadership and Management Training Course

DELIVERY:

UK-Wide Scheduled Course or Worldwide In-House Customised Course

DAY ONE:

Managing Defiant Teams™

DAY TWO:

Negotiating in Leadership™

DELEGATES:

Senior Leaders, Senior Managers, Experienced Leaders, Experienced Managers, Senior Executives, Partners, Directors, Proprietors, Entrepreneurs

CAPACITY:

Three to Ten Participants Per Masterclass

CERTIFICATE:

ILM (UK’s Foremost Leadership and Management Awarding Body)

MATERIAL:

Researched, Authored, Designed, Commercially Tested, and Delivered by Nicholas Hill

TRAINER:

Nicholas Hill FCMI FIC FInstLM FBIPP

DURATION:

Two Days

REGISTRATION:

08:00 – 08:15 hrs

TIMINGS:

08:30 – 18:30 hrs

CPD:

18 CPD Hours/Points/Units/Credits

CALENDAR:

Tiverton, 13-14 dec, 2018
London, 10-11 jan, 2019
Tiverton, 14-15 feb, 2019
London, 14-15 mar, 2019
Tiverton, 11-12 apr, 2019
London, 09-10 may, 2019
Tiverton, 13-14 jun, 2019
London, 04-05 jul, 2019

MODULES

Directive Vocabulary
Accelerated Rapport
Empathetic Diplomacy
Body Language Psychology
Strategic Negotiation
Negotiation Psychology
Tailored Diplomacy
Non-Verbal Communication

OBJECTIVES

Earn Team Compliance
Foster Loyal Relationships
Cultivate Empathetic Attitude
Manage Difficult Behaviour
Overcome Strong Objections
Align Your Outcomes
Customise Team Instructions
Read People Better

PACKAGE

Two-Days Training
ILM Certification
Training Manual Portfolio
Lunch & Refreshments
Diagnostic Assessment
Skills Assessment
Post-Training E-Learning
Post-Training LIVE Webinars

METHODOLOGY

Senior Management Specialists
Thought Leader Author Trainer
Copyrighted Exclusive Material
Commercially Tested Tools
PowerPoint Slide Prohibited
Provocative Group Dialogue
Prestigious Training Venues
Skills Development Guarantee

ILM Certified Conflict Management Course for Senior Managers

Day One: Managing Defiant Teams™

DIRECTIVE VOCABULARY

  • Engineer your instructions and suggestions, to prevent defiance and win compliance
  • Challenge people’s ideas and behaviour, without provoking arguments or resentment
  • Work creatively with disagreeable people, to bridge team gaps and build morale

ACCELERATED RAPPORT

  • Gain fast leverage in leadership negotiations, without sacrificing your valuable relationships
  • Foster and deepen rapport, by pacing and leading beliefs, values, and behaviour
  • Continually manage prejudice, discord, and incompatibility, to prevent future conflict

EMPATHETIC DIPLOMACY

  • Uncover why other people think, communicate, and behave differently to you
  • Establish a suitable belief system, to create a foundation for conflict management
  • Develop unwavering empathy skills, to address personality clashes and cultural diversity

BODY LANGUAGE PSYCHOLOGY

  • Manage criticism, judgement, and complaints, before they destroy your self-esteem
  • Interpret and use body language consciously, to embed your message subconsciously
  • Resolve conflict quickly, by addressing probable causes of unacceptable workplace conduct

Day Two: Negotiating in Leadership™

STRATEGIC NEGOTIATION

  • Use valid counter-arguments, when people overrule your opinions and ideas
  • Be flexible with your negotiation strategies, to resolve conflict with a genuine ‘win-win
  • Lead your negotiations out of deadlocks, to avoid perpetual disagreement

NEGOTIATION PSYCHOLOGY

  • Lead people away from conflicting ideas, by employing negotiation psychology
  • Discern the cognitive styles of other people, to direct their thinking and behaviour
  • Prevent unnecessary digression, avoid misunderstandings, and minimise confusion

TAILORED DIPLOMACY

  • Acknowledge the learning styles of others, to enhance comprehension of your message
  • Customise your leadership negotiations, to suit the communication styles of other parties
  • Use sensory-specific language patterns, to lead people out of conflicts amicably

NON-VERBAL COMMUNICATION

  • Develop sensory acuity, to see, hear, and feel signals that you delete unconsciously
  • Sharpen your listening skills and observational skills, to expedite your negotiations
  • Utilise practical lie detection strategies, employed by the military and police

ILM Certified Conflict Management Course for Senior Managers

Day One: Managing Defiant Teams™

EARN TEAM COMPLIANCE

Unresolved defiance, resentment, and conflict are the fruits of poor leadership. If your instructions are confusing or complicated, then you misguide your team and stall productivity. You are responsible for sending your team off course. Nicholas Hill’s conflict management training course for senior managers helps you to engineer your instructions and challenge people’s ideas, by using directive negotiation.

FOSTER LOYAL RELATIONSHIPS

If your workplace relationships are weak and superficial, you will experience a lack of loyalty and commitment. You lose team members and clients until you learn to work with all kinds of people. Nicholas Hill’s conflict management training course for senior managers develops your interpersonal skills so you can build fast rapport, even with people you dislike.

CULTIVATE EMPATHETIC ATTITUDE

If you fail to understand why your colleagues and clients think, communicate, and behave differently to you, then you increasingly become frustrated when they dig their heals in. When faced with such personality clashes, you break rapport quickly. Nicholas Hill’s conflict management training course for senior managers gives you the tools to deepen your empathy for difficult personalities.

MANAGE DIFFICULT BEHAVIOUR

Difficult behaviour is tolerable until you become the target of criticism, judgement, and complaints. Some colleagues can make your life miserable. You forfeit your senior management role if you continue to tolerate unacceptable behaviour. Nicholas Hill’s conflict management training course for senior managers shows you how to address the probable causes behind unacceptable workplace conduct.

Day Two: Negotiating in Leadership™

OVERCOME STRONG OBJECTIONS

There will always be occasions when other people overrule your authority as a senior manager. If their communication skills are more highly developed than your own, regardless of their point of view, they will still win the argument in the end. Nicholas Hill’s conflict management training course for senior managers equips you with strategic negotiation skills, to help you to reach agreement quickly.

ALIGN YOUR OUTCOMES

You may believe that your instructions are intelligible; however, if your team are on a different page to you, then they misunderstand whatever you ask of them. In the end, the confusion will amplify your disagreements. Nicholas Hill’s conflict management training course for senior managers equips you with cognitive negotiation skills, to help you and your team to align thinking and behaviour.

CUSTOMISE TEAM INSTRUCTIONS

If you utilise an inflexible communication style, you will only ever be able to deliver your message to a select number of people. Consequentially, some people will misunderstand you, shun you, or just dislike you. Nicholas Hill’s conflict management training course for senior managers helps you adapt your conflict resolution to the various communication styles of other people.

READ PEOPLE BETTER

When faced with conflict, some people breach their values, by being economical with the truth. If you are unable to detect when people lie to you, or fail to interpret non-verbal communication, then people take you for a fool. Nicholas Hill’s conflict management training course for senior managers provides you with listening and observing techniques, so you can uproot the fiction and work with the facts.

ILM Certified Conflict Management Course for Senior Managers

International Senior Leadership and Management Trainer and Master Executive Coach

Thought Leader and Leadership Columnist alongside Bear Grylls for Sorted Magazine

Former Managerial Magazine Founder, Editor, Author, and Interviewer of Celebrity Leaders

ILM Certified Conflict Management Course for Senior Managers

Independent study conducted by INLPTA from 2009 to 2016

Learn More


92%
TRAINER DELIVERY STYLE
92%
TRAINER EXPLANATION OF THEORY
92%
TRAINER FACILITATION OF DISCUSSION
96%
TRAINER ETHICS
91%
PARTICIPANT EXERCISES
92%
PARTICIPANT MANUALS
91%
COURSE MANAGEMENT
90%
RESULTS ACHIEVED
91%
LEVEL OF SATISFACTION
92%
OVERALL SCORE

Hill Training Ltd Client Reviews

ILM Certified Conflict Management Course for Senior Managers

MULTI-ENROL DISCOUNTS   ?
Participants Discount
1 0%
2 – 3 10%
4 – 5 15%
6+ 20%

STATUS DISCOUNTS   ?
Status Discount
Public Sector 5%
Start-Ups 10%
Self-Funded 15%
Reg. Charities 20%

STANDARD

ENROLMENT PACKAGE
£799
Two-Days Training
E-Learning Resources
Professional Certification
Training Manual Portfolio
Lunch & Refreshments
Diagnostic Assessment
Skills Assessment
£100 Training Vouchers
STANDARD

List Price (+VAT)

£1850

Online Price (+VAT)

£799

Your Saving (+VAT)

-£1051

EXECUTIVE

ENROLMENT PACKAGE
£899
Two-Days Training
E-Learning Resources
Professional Certification
Training Manual Portfolio
Lunch & Refreshments
Diagnostic Assessment
Skills Assessment
£200 Training Vouchers
£100 Coaching Vouchers
Leadership Ebooks
Leadership Podcasts
Leadership Culture Kit
Leadership Survival Kit
EXECUTIVE

List Price (+VAT)

£2800

Online Price (+VAT)

£899

Your Saving (+VAT)

-£1901

VIP

ENROLMENT PACKAGE
£999
Two-Days Training
E-Learning Resources
Professional Certification
Training Manual Portfolio
Lunch & Refreshments
Diagnostic Assessment
Skills Assessment
£500 Training Vouchers
£200 Coaching Vouchers
Leadership Ebooks
Leadership Podcasts
Leadership Culture Kit
Leadership Survival Kit
Leadership Webinars
1-2-1 Virtual Mentoring
Coaching & Mentoring 1
Coaching & Mentoring 2
Coaching & Mentoring 3
VIP

List Price (+VAT)

£4100

Online Price (+VAT)

£999

Your Saving (+VAT)

-£3101

Conflict Management Skills Course Satisfaction Guarantee

Conflict Management Skills Course Skills Guarantee

Conflict Management Skills Course Resources Guarantee

Tiverton, 13-14 dec, 2018

London, 10-11 jan, 2019
Tiverton, 14-15 feb, 2019
London, 14-15 mar, 2019
Tiverton, 11-12 apr, 2019
London, 09-10 may, 2019
Tiverton, 13-14 jun, 2019
London, 04-05 jul, 2019

REQUEST OTHER DATES & LOCATIONS

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