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Home > Masterclasses > Leader Diplomacy

ILM Accredited Conflict Management Skills Course

TRAINING SUMMARY:

PROGRAMME TITLE:

Leader Diplomacy™

PRINCIPAL TOPIC:

Conflict Management Skills

DAY ONE TITLE:

Managing Impossible Personalities™

DAY TWO TITLE:

Leading Defiant Teams™

ATTENDANCE CERTIFICATE:

ILM (UK’s Premier Awarding Body for Leadership and Management)

ORIGINAL MATERIAL:

Researched, Authored, Tested, and Delivered by Hill Training Ltd

MASTER-COACH TRAINER:

Nicholas Hill FCMI FIC FInstLM FBIPP

PROGRAMME DURATION:

Two Consecutive Days

COFFEE & REGISTRATION:

08:30 – 08:45 hrs

START & FINISH:

09:00 – 17:00 hrs

CPD HOURS:

Fourteen

OPTION ONE: SCHEDULED OPEN MASTERCLASS

DELIVERY STYLE:

Contextualised Content. Provocative Dialogue. Charismatic Delivery. Challenging Exercises. NO PowerPoint.

EXCLUSIVE DELEGATES:

Senior Managers, Senior Executives, Senior Leaders

LIMITED CAPACITY:

Two to Five Delegates per Masterclass

LOCATIONS:

UK-Wide Hill Training Venues

SCHEDULED DATES:

London, 05-06 dec, 2019

Glasgow, 09-10 dec, 2019

Birmingham, 12-13 dec, 2019

Manchester, 19-20 dec, 2019

Newcastle, 16-17 jan, 2020

Belfast, 23-24 jan, 2020

Exeter, 30-31 jan, 2020

Bristol, 02-03 mar, 2020

London, 02-03 apr, 2020

Birmingham, 09-10 apr, 2020

Manchester, 16-17 apr, 2020

Glasgow, 23-24 apr, 2020

Exeter, 14-15 may, 2020

Newcastle, 21-22 may, 2020

Belfast, 28-29 may, 2020

Bristol, 15-16 jun, 2020

London, 02-03 jul, 2020

Birmingham, 09-10 jul, 2020

Manchester, 16-17 jul, 2020

Glasgow, 23-24 jul, 2020

COMPETITIVE PRICING:

£999 per Delegate + Multiple Enrolment Discounts

BOOKING:

OPTION TWO: 1-2-1 MENTORING PROGRAMME

DELIVERY STYLE:

Tailored Content. Undivided Attention. Dedicated Intervention. Challenging Exercises. NO PowerPoint.

EXCLUSIVE DELEGATES:

Senior Managers, Senior Executives, Senior Leaders

LIMITED CAPACITY:

One Delegate Per Programme

LOCATIONS:

UK-Wide Hill Training Venues

SCHEDULED DATES:

Select Dates From Calendar When Enrolling Online

COMPETITIVE PRICING:

£1499 per Delegate

BOOKING:

OPTION THREE: IN-HOUSE TRAINING COURSE

DELIVERY STYLE:

Tailored Content. Provocative Dialogue. Charismatic Delivery. Challenging Exercises. NO PowerPoint.

INCLUSIVE DELEGATES:

Senior Managers, Middle Managers, First-Line Managers

LARGE CAPACITY:

1-50 Delegates Per Course

LOCATIONS:

Client Premises UK-Wide or Worldwide

FLEXIBLE DATES:

Book Dates at Your Convenience

PRICING:

From Only £32 per Delegate

BOOKING:

Request Quotation

MODULES

Impossible People
Infuriating People
Hostile People
Selfish People
Directive Vocabulary
Accelerated Rapport
Empathetic Leadership
Communication Styles

OBJECTIVES

Manage Impossible People
Manage Infuriating People
Manage Hostile People
Manage Selfish People
Earn Team Compliance
Foster Loyal Relationships
Lead People Empathetically
Customise Conflict Resolution

ILM Accredited Conflict Management Skills Course

Day One: Managing Impossible People™

IMPOSSIBLE PEOPLE

Turn around the exasperating opinions of negative, unresponsive, and complaining people
Influence your super-agreeable or indecisive colleagues to take affirmative action
Challenge your team members who ‘know-it-all’ or use aggressive behaviour

INFURIATING PEOPLE

Manage unapproachable or aloof people, before they tip you over the edge
Address unprofessional or immature verbal communication and body language
Deal with your annoying team members, who insist on insulting your intelligence

HOSTILE PEOPLE

Persuade prejudiced and narcissistic people to consider alternative perspectives
Defuse your offensive and manipulative colleagues when you are in the line of fire
Use practical coping strategies when people hate you, to protect your self-esteem

SELFISH PEOPLE

Work willingly with insensitive and arrogant people, even if they refuse to change
Reverse the unacceptable ideologies and behaviours of immoral and deceitful people
Address the insecurities held by defensive people, without causing further defense

Day Two: Leading Defiant Teams™

DIRECTIVE VOCABULARY

Engineer your instructions and suggestions, to prevent defiance and win compliance
Challenge people’s ideas and behaviour, without provoking arguments or resentment
Work creatively with disagreeable people, to bridge team gaps and build morale

ACCELERATED RAPPORT

Gain fast leverage in conflict resolution, without sacrificing your valuable relationships
Foster and deepen rapport, by pacing and leading beliefs, values, and behaviour
Continually manage prejudice, discord, and incompatibility, to prevent future conflict

EMPATHETIC LEADERSHIP

Uncover why other people think, communicate, and behave differently to you
Handle criticism, judgement, and complaints, by forming a suitable belief system
Develop unwavering empathy skills, to manage difficult behaviour and cultural diversity

COMMUNICATION STYLES

Enhance comprehension of your message, by responding to preferred learning styles
Customise your conflict resolution, by adopting the communication styles of others
Use sensory-specific language patterns, to lead people out of conflicts amicably

ILM Accredited Conflict Management Skills Course

Day One: Managing Impossible Personalities™

MANAGE IMPOSSIBLE PERSONALITIES

Unprofessional or inappropriate behaviour in your workplace is unacceptable and can be infuriating. By tolerating poor conduct, you lower your standards and settle for mediocrity. Nicholas Hill’s conflict management training course for senior managers reveals the probable cause of infuriating personality development, to help you break down the barriers with certain team members.

MANAGE INFURIATING PERSONALITIES

Unprofessional or immature behaviour in your workplace is unacceptable and can be infuriating. By tolerating aloof or annoying conduct, you lower your standards and settle for mediocrity. Nicholas Hill’s conflict management training course for senior managers reveals the probable cause of infuriating behaviours, to help you break down the barriers with certain team members.

MANAGE HOSTILE PERSONALITIES

When you face narcissistic or prejudiced people, prepare for battle. On the other hand, your offensive and manipulative colleagues elevate any confrontation. Failing to adapt your communication strategy, with these people, will make you a target every time. Nicholas Hill’s conflict management training course for senior managers gives you the bullet proof armoury.

MANAGE SELFISH PERSONALITIES

Your workplace is rife with insensitive and arrogant people whose sole purpose is to serve their own agenda. In addition, if you give in to deceitful and immoral people, you have to compromise your values. Nicholas Hill’s conflict management training course for senior managers presents you with an arsenal of principles to help you manage a variety of selfish people.

Day Two: Leading Defiant Teams™

EARN TEAM COMPLIANCE

Unresolved defiance, resentment, and conflict are the fruits of poor leadership. If your instructions are confusing or complicated, then you misguide your team and stall productivity. You are then responsible for sending your team off course. Nicholas Hill’s conflict management training course for senior managers helps you to engineer your instructions and challenge people’s ideas, by using directive vocabulary.

FOSTER LOYAL RELATIONSHIPS

If your workplace relationships are weak and superficial, you will experience a lack of loyalty and commitment. You lose team members and clients until you learn to work with all kinds of people. Nicholas Hill’s conflict management training course for senior managers develops your interpersonal skills so you can build fast rapport, even with people you dislike.

LEAD PEOPLE EMPATHETICALLY

Difficult behaviour is tolerable until you become the target of criticism, judgement, and complaints, which can make your work miserable. Your level of influence is determined by your ability to empathise with people and respond accordingly. Nicholas Hill’s conflict management training course for senior managers gives you the principles to deepen your empathy for difficult personalities.

CUSTOMISE CONFLICT RESOLUTION

If you utilise an inflexible communication style, you will only ever be able to deliver your message to a select number of people. Consequentially, some people will misunderstand you, shun you, or just dislike you. Nicholas Hill’s conflict management training course for senior managers helps you adapt your conflict resolution to the various communication styles of other people.

ILM Accredited Conflict Management Skills Course

MASTER-COACH TRAINER NICHOLAS HILL FCMI FInstLM FIC FBIPP

Born in 1971, Nicholas Hill FCMI FInstLM FIC FBIPP is an international trainer of leadership and management development and Managing Director for Hill Training Ltd. He authors and delivers all of our 1-2-1 mentoring programmes and in-house training. Moreover, he has developed a multitude of delegates from corporations and SMEs at all management levels since 1996. Nicholas Hill is an ILM Recognised Trainer, INLPTA Accredited NLP Trainer, and INLPTA Accredited Master Executive Coach, having received over one thousand CPD training hours. Nicholas is also a qualified Fellow of the Chartered Management Institute, Fellow of the Institute of Leadership and Management, and a Fellow of The Institute of Consulting.

RECOGNISED AUTHOR AND THOUGHT LEADER

As the former founder, author, and editor of the widely acclaimed publication Managerial Magazine, which received more than twenty thousand views and downloads per issue from 2013-2015, Nicholas Hill is now a recognized contemporary thought leader. Each one of the eleven published issues contained an exclusive interview with a celebrity leader. These interviews included One Minute Manager Ken Blanchard; Master of Attitude Nick Vujicic; Environmental Attorney Erin Brockovich; Rich Dad Robert Kiyosaki; Reformed Wolf of Wall Street Jordan Belfort; Millionaire Maker Richard Denny; Twenty Million Pound Woman Lara Morgan; Father of Behavioural Modelling Wyatt Woodsmall; and many other celebrity leaders.

LEADERSHIP COLUMIST ALONGSIDE BEAR GRYLLS

Since May 2015, writing alongside TV personality Bear Grylls and Olympic Gold Medallist Kriss Akabusi, Nicholas Hill is the appointed leadership columnist for Sorted Magazine, (the men’s magazine with morals), which you can find in most UK-based WHSmith stores and across 23 separate countries. Nicholas Hill is personally responsible for over three hundred and fifty published articles on the topics of leadership and management development. His articles also regularly feature in industry journals.

QUALIFICATIONS

ILM Recognised Training Provider
INLPTA Accredited Management Trainer
INLPTA Accredited NLP Trainer
INLPTA Accredited Master Executive Coach
Former Dale Carnegie Management Trainer
Fellow of Chartered Management Institute
Fellow of Institute of Leadership & Management
Fellow of Institute of Consulting

CREDENTIALS

Management Experience Since 1993
Executive Coaching Experience Since 1996
Management Training Experience Since 2001
Former Founder and Editor of Managerial Magazine
Professional Leader™ Magazine Founder, Editor
Interviewer of Celebrity Leaders and Entrepreneurs
Leadership Columnist for Sorted Magazine
Author of 350+ Published Management Articles

ILM Accredited Conflict Management Skills Course

Independent study conducted by INLPTA from 2009 to 2016

Learn More

92%

TRAINER DELIVERY STYLE

92%

TRAINER EXPLANATION OF THEORY

92%

TRAINER FACILITATION OF DISCUSSION

96%

TRAINER ETHICS

91%

PARTICIPANT EXERCISES

92%

PARTICIPANT MANUALS

91%

COURSE MANAGEMENT

90%

RESULTS ACHIEVED

91%

LEVEL OF SATISFACTION

92%

OVERALL SCORE

Hill Training Ltd Client Reviews

"Your conflict management training course for senior managers has given me a whole package of skills which have significantly helped me to |understand our external and internal customers| and improved how we do business with them."

K. Chapman Family Games Manager, HASBRO PLC

"Following attendance of your conflict management training course for senior managers, I have been able to dramatically resolve conflict, |reduce boundaries, and empower responsibilities| across a range of teams."

P. Headington Procurement Manager, WATFORD COMMUNITY HOUSING

"I now have a structure for |successfully negotiating a resolution|. I achieved beyond my aim on your conflict management training course for senior managers, which provided excellent in-depth knowledge of how to use these models personally."

T. O’Connor Customer Account Director, COBHAM PLC

"We got the results we wanted. Your conflict management training course for senior managers |enabled me to close the gaps in my team| and squash disagreement before it got out of hand. Nicholas Hill is an inspirational Trainer."

G. Sidoo Delivery Manager, NEAL & MASSY WOOD GROUP LTD

"Before attending the conflict management training course for senior managers with you, we had interdepartmental conflict. I can now safely say that I have a set of tools which |have resolved many of these matters|."

M. Tresler Financial Director, BRITANNIA MOVERS INTERNATIONAL PLC

"Your conflict management training course for senior managers is, without a doubt, one of the best that I have ever attended. Your enthusiasm is contagious, and |my leadership skills have gone through the roof!|"

A. Tranfa Diagnostic Imaging Manager, BUPA

"I am now able to |negotiate and resolve disputes quickly| with my senior colleagues. Our productivity has significantly improved since completing your conflict management training course for senior managers."

P. Gall General Manager, P & O FERRYMASTERS

"I am well-versed in negotiation strategy, but your conflict management training course for senior managers provided me with profound insights. You also helped me to |deal with the many difficult personalities| that I face day-to-day."

M. Carter Director, BUSINESS FIT CLUB LTD

"am now able to resolve conflict and |think strategically about resolving the disputes| in our team. Your conflict management training course for senior managers has added a fresh dimension to my leadership abilities."

B. Newport Commercial Director, SCOTT ASSET MANAGEMENT LTD

"Your conflict management training course for senior managers has significantly |bettered my understanding and use of body language| to help build deeper rapport with my clients."

R. Prasad Business Manager, COSMIC LANDSCAPES LTD

"Your conflict management training course for senior managers is outstanding, and I can now |lead and manage more staff as a result|. Productivity has risen considerably!"

M. Magill Senior Information Manager, NHS

"Your conflict management training course for senior managers was powerful. Through continuous coaching and mentoring, you delivered what you promised. We found your facilitated |provocative discussions and exercises| most beneficial."

N. Scott Senior Business Manager, TE CONNECTIVITY LTD

"I can now |bring a resolution in the midst of disputes|. On this conflict management training course for senior managers, we received your coherent instruction on how to apply these tools in each of our challenging contexts."

M. Attzs Human Resources, BMAK BUSINESS & TECHNOLOGY INC

"I work in an environment where conflict is an everyday occurrence. After attending your conflict management training course for senior managers, I am now able to manage conflict and |positively influence the behaviour| of my colleagues."

L. Shivdasani Recruitment Manager, MILLENNIUM CITY ACADEMY

"I can now better |evaluate the arguments put forward| by other parties. Your conflict management training course for senior managers expanded my knowledge and transformed my strategic negotiation skills."

N. Pritchard Commercial Director, COBHAM PLC

"I searched for a conflict management training course for senior managers that could solve problems with my client relations. |I can now manage conflict in my business| so much more efficiently than ever before. Thank you!"

A. Gordon General Manager, THE LEAFLET DELIVERY COMPANY LTD

"Your conflict management training course for senior managers revealed to me many different techniques that I can now use to overcome objections, manage difficult behaviour, and |achieve satisfactory outcomes in negotiations|."

R. Carr Business Consultant, RICHARD CARR CONSULTANCY

"I am now able to handle heated conversations more practically. Your conflict management training course for senior managers also helped me to focus on leading behaviour strategically. I now have the |skills to resolve difficult behaviour|."

D. Forsythe Marketing Manager, SOCIETY FOR ALL ARTISTS

ILM Accredited Conflict Management Skills Course

MULTIPLE DELEGATE DISCOUNTS ? (PRICES + VAT)
Number of Delegates	Discount Per Delegate	Price Per Delegate	Invoice Total
SCHEDULED OPEN MASTERCLASS
1	0%	£999	£999
2	25%	£749	£1499
3	30%	£699	£2098
SCHEDULED CLOSED MASTERCLASS
4	35%	£649	£2597
5	40%	£599	£2997
6	45%	£549	£3297
7	50%	£499	£3497
8	55%	£449	£3596
9+	60%	£399	£3596

SCHEDULED OPEN MASTERCLASS

ENROLMENT PACKAGE

£999 +VAT

SCHEDULED OPEN MASTERCLASS
Two Consecutive Days
Optional ILM Certificate
Training Manual Portfolio
Lunch & Refreshments
Delegate Skills Assessment
Post-Masterclass Mentoring
Virtual Learning Resources
List Price £3350
Online Price £999 +VAT
Your Saving -£2351

ENROL NOW

Enrol Now to Enter Event Location, Event Dates, Delegate Details, Buyer Details, Optional ILM Certificates, and valid Promo Codes

1-2-1 MENTORING PROGRAMME

ENROLMENT PACKAGE

£1499 +VAT

1-2-1 MENTORING PROGRAMME
Two Consecutive Days
Optional ILM Certificate
Training Manual Portfolio
Lunch & Refreshments
Delegate Skills Assessment
Post-Programme Mentoring
Virtual Learning Resources
List Price £5350
Online Price £1499 +VAT
Your Saving -£3851