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ILM Accredited Conflict Management Skills Course
TITLE:
Leader Diplomacy™
TOPIC:
Conflict Management Skills
DELIVERY:
Scheduled UK-Wide and In-House Worldwide
DAY ONE:
Managing Impossible Personalities™
DAY TWO:
Leading Defiant Teams™
DELEGATES:
Ambitious Leaders and Managers
CAPACITY:
Two to Six Participants Per Masterclass
CERTIFICATE:
ILM (UK’s Premier Leadership and Management Awarding Body)
MATERIAL:
Researched, Authored, Tested, and Delivered by Nicholas Hill
TRAINER:
Nicholas Hill FCMI FIC FInstLM FBIPP
DURATION:
Two Days
REGISTRATION:
08:30 – 08:45 hrs
TIMINGS:
09:00 – 17:00 hrs
CPD:
14 CPD Hours
CALENDAR:
Bristol, 29-30 apr, 2019
London, 06-07 jun, 2019
Bristol, 05-06 aug, 2019
London, 19-20 sep, 2019
Bristol, 18-19 nov, 2019
MODULES
Stubborn Personalities
Infuriating Personalities
Insecure Personalities
Empathetic Leadership
Directive Vocabulary
Accelerated Rapport
Communication Styles
Lie Detection
OBJECTIVES
Manage Stubborn Personalities
Manage Infuriating Personalities
Manage Insecure Personalities
Lead People Empathetically
Earn Team Compliance
Foster Loyal Relationships
Customise Conflict Resolution
Weed Out Lies
PACKAGE
Two-Days Training
ILM Certificate
Training Manual Portfolio
Lunch & Refreshments
Diagnostic Assessment
Skills Assessment
Post-Training E-Learning
Post-Training LIVE Webinars
METHODOLOGY
Leadership & Management Specialists
Thought Leader Author Trainer
Copyrighted Exclusive Material
Workplace Tested Tools
NO PowerPoint Slideshows
Provocative Group Dialogue
Prestigious Training Venues
Skills Development Guarantee
ILM Accredited Conflict Management Skills Course
Day One: Managing Impossible Personalities™
STUBBORN PERSONALITIES
- Build your case against the insistent opinions of pedantic and argumentative people
- Help your pessimistic and wearing colleagues to take a more practical approach
- Turn around the ideologies and behaviours of your selfish and rebellious team members
INFURIATING PERSONALITIES
- Manage unapproachable, immature, or aloof people, before they tip you over the edge
- Address unprofessional or inappropriate verbal communication and body language
- Resolve conflict quickly, by addressing probable causes of infuriating personalities
INSECURE PERSONALITIES
- Defuse your rude and arrogant colleagues, even when you are in the line of fire
- Develop strength of character, to tackle your disrespectful and insensitive colleagues
- Direct melodramatic and high maintenance people to be objective and constructive
EMPATHETIC LEADERSHIP
- Uncover why other people think, communicate, and behave differently to you
- Handle criticism, judgement, and complaints, by forming a suitable belief system
- Develop unwavering empathy skills, to manage difficult behaviour and cultural diversity
Day Two: Leading Defiant Teams™
DIRECTIVE VOCABULARY
- Engineer your instructions and suggestions, to prevent defiance and win compliance
- Challenge people’s ideas and behaviour, without provoking arguments or resentment
- Work creatively with disagreeable people, to bridge team gaps and build morale
ACCELERATED RAPPORT
- Gain fast leverage in conflict resolution, without sacrificing your valuable relationships
- Foster and deepen rapport, by pacing and leading beliefs, values, and behaviour
- Continually manage prejudice, discord, and incompatibility, to prevent future conflict
COMMUNICATION STYLES
- Enhance comprehension of your message, by responding to preferred learning styles
- Customise your conflict resolution, by adopting the communication styles of others
- Use sensory-specific language patterns, to lead people out of conflicts amicably
LIE DETECTION
- Prevent other people from taking advantage of you, by spotting lies more quickly
- Utilise practical lie detection strategies, employed by the military and police
- Develop sensory acuity, to see, hear, and feel signals that you delete unconsciously
ILM Accredited Conflict Management Skills Course
Day One: Managing Impossible Personalities™
MANAGE STUBBORN PERSONALITIES
Some personalities can demotivate, depress, or irritate you, while others can be selfish, obtuse, or argumentative. If you allow these people to express themselves without intervening with assertive leadership, they wear you down and get their way in the end. Nicholas Hill’s conflict management training course for senior managers gives you the tools to manage obstinate personalities.
MANAGE INFURIATING PERSONALITIES
Unprofessional or inappropriate behaviour in your workplace is unacceptable and can be infuriating. By tolerating poor conduct, you lower your standards and settle for mediocrity. Nicholas Hill’s conflict management training course for senior managers reveals the probable cause of infuriating personality development, to help you break down the barriers with certain team members.
MANAGE INSECURE PERSONALITIES
Your workplace is rife with insecure people who know your weaknesses and take advantage of you. If you give in to weak people, they bleed you dry, which leaves you emotionally empty and unable to meet your obligations. Nicholas Hill’s conflict management training course for senior managers presents you with an arsenal of principles to help you manage a variety of insecure personalities.
LEAD PEOPLE EMPATHETICALLY
Difficult behaviour is tolerable until you become the target of criticism, judgement, and complaints, which can make your work miserable. Your level of influence is determined by your ability to empathise with people and respond accordingly. Nicholas Hill’s conflict management training course for senior managers gives you the tools to deepen your empathy for difficult personalities.
Day Two: Leading Defiant Teams™
EARN TEAM COMPLIANCE
Unresolved defiance, resentment, and conflict are the fruits of poor leadership. If your instructions are confusing or complicated, then you misguide your team and stall productivity. You are then responsible for sending your team off course. Nicholas Hill’s conflict management training course for senior managers helps you to engineer your instructions and challenge people’s ideas, by using directive vocabulary.
FOSTER LOYAL RELATIONSHIPS
If your workplace relationships are weak and superficial, you will experience a lack of loyalty and commitment. You lose team members and clients until you learn to work with all kinds of people. Nicholas Hill’s conflict management training course for senior managers develops your interpersonal skills so you can build fast rapport, even with people you dislike.
CUSTOMISE CONFLICT RESOLUTION
If you utilise an inflexible communication style, you will only ever be able to deliver your message to a select number of people. Consequentially, some people will misunderstand you, shun you, or just dislike you. Nicholas Hill’s conflict management training course for senior managers helps you adapt your conflict resolution to the various communication styles of other people.
WEED OUT LIES
When faced with conflict, some people breach their values, by being economical with the truth. If you are unable to detect when people lie to you, then people will take you for a fool and never respect you as a senior manager. Nicholas Hill’s conflict management training course for senior managers provides you with listening and observational techniques, so you can uproot the fiction and work with the facts.
ILM Accredited Conflict Management Skills Course
MASTER-COACH TRAINER NICHOLAS HILL FCMI FInstLM FIC FBIPP
Born in 1971, Nicholas Hill FCMI FInstLM FIC FBIPP is an international trainer of leadership and management development and Managing Director for Hill Training Ltd. He authors and delivers all of our 1-2-1 mentoring programmes and in-house training. Moreover, he has developed a multitude of delegates from corporations and SMEs at all management levels since 1996. Nicholas Hill is an ILM Recognised Trainer, INLPTA Accredited NLP Trainer, and INLPTA Accredited Master Executive Coach, having received over one thousand CPD training hours. Nicholas is also a qualified Fellow of the Chartered Management Institute, Fellow of the Institute of Leadership and Management, and a Fellow of The Institute of Consulting.
RECOGNISED AUTHOR AND THOUGHT LEADER
As the former founder, author, and editor of the widely acclaimed publication Managerial Magazine, which received more than twenty thousand views and downloads per issue from 2013-2015, Nicholas Hill is now a recognized contemporary thought leader. Each one of the eleven published issues contained an exclusive interview with a celebrity leader. These interviews included One Minute Manager Ken Blanchard; Master of Attitude Nick Vujicic; Environmental Attorney Erin Brockovich; Rich Dad Robert Kiyosaki; Reformed Wolf of Wall Street Jordan Belfort; Millionaire Maker Richard Denny; Twenty Million Pound Woman Lara Morgan; Father of Behavioural Modelling Wyatt Woodsmall; and many other celebrity leaders.
LEADERSHIP COLUMIST ALONGSIDE BEAR GRYLLS
Since May 2015, writing alongside TV personality Bear Grylls and Olympic Gold Medallist Kriss Akabusi, Nicholas Hill is the appointed leadership columnist for Sorted Magazine, (the men’s magazine with morals), which you can find in most UK-based WHSmith stores and across 23 separate countries. Nicholas Hill is personally responsible for over three hundred and fifty published articles on the topics of leadership and management development. His articles also regularly feature in industry journals.
QUALIFICATIONS
- ILM Recognised Training Provider
- INLPTA Accredited Management Trainer
- INLPTA Accredited NLP Trainer
- INLPTA Accredited Master Executive Coach
- Former Dale Carnegie Management Trainer
- Fellow of Chartered Management Institute
- Fellow of Institute of Leadership & Management
- Fellow of Institute of Consulting
CREDENTIALS
- Management Experience Since 1993
- Executive Coaching Experience Since 1996
- Management Training Experience Since 2001
- Former Founder and Editor of Managerial Magazine
- Professional Leader™ Magazine Founder, Editor
- Interviewer of Celebrity Leaders and Entrepreneurs
- Leadership Columnist for Sorted Magazine
- Author of 350+ Published Management Articles
ILM Accredited Conflict Management Skills Course
Independent study conducted by INLPTA from 2009 to 2016
Hill Training Ltd Client Reviews
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P. Headington Procurement Manager, WATFORD COMMUNITY HOUSING
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M. Tresler Financial Director, BRITANNIA MOVERS INTERNATIONAL PLC
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B. Newport Commercial Director, SCOTT ASSET MANAGEMENT LTD
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R. Prasad Business Manager, COSMIC LANDSCAPES LTD
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M. Attzs Human Resources, BMAK BUSINESS & TECHNOLOGY INC
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A. Gordon General Manager, THE LEAFLET DELIVERY COMPANY LTD
ILM Accredited Conflict Management Skills Course
| MULTI-ENROL DISCOUNTS ? | |
|---|---|
| Participants | Discount |
| 1 | 0% |
| 2 – 3 | 10% |
| 4 – 5 | 15% |
| 6+ | 20% |
| STATUS DISCOUNTS ? | |
|---|---|
| Status | Discount |
| Public Sector | 5% |
| Start-Ups | 10% |
| Self-Funded | 15% |
| Reg. Charities | 20% |
STANDARD
ENROLMENT PACKAGE
£799
| Two-Days Training |
| E-Learning Resources |
| Professional Certification |
| Training Manual Portfolio |
| Lunch & Refreshments |
| Diagnostic Assessment |
| Skills Assessment |
| £100 Training Vouchers |
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| STANDARD |
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List Price (+VAT)£1850 |
Online Price (+VAT)£799 |
Your Saving (+VAT)-£1051 |
EXECUTIVE
ENROLMENT PACKAGE
£899
| Two-Days Training |
| E-Learning Resources |
| Professional Certification |
| Training Manual Portfolio |
| Lunch & Refreshments |
| Diagnostic Assessment |
| Skills Assessment |
| £200 Training Vouchers |
| £100 Coaching Vouchers |
| Leadership Ebooks |
| Leadership Podcasts |
| Leadership Culture Kit |
| Leadership Survival Kit |
| – |
| – |
| – |
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| EXECUTIVE |
|---|
List Price (+VAT)£2800 |
Online Price (+VAT)£899 |
Your Saving (+VAT)-£1901 |
VIP
ENROLMENT PACKAGE
£999
| Two-Days Training |
| E-Learning Resources |
| Professional Certification |
| Training Manual Portfolio |
| Lunch & Refreshments |
| Diagnostic Assessment |
| Skills Assessment |
| £500 Training Vouchers |
| £200 Coaching Vouchers |
| Leadership Ebooks |
| Leadership Podcasts |
| Leadership Culture Kit |
| Leadership Survival Kit |
| Leadership Webinars |
| 1-2-1 Virtual Mentoring |
| Coaching & Mentoring 1 |
| Coaching & Mentoring 2 |
| Coaching & Mentoring 3 |
| VIP |
|---|
List Price (+VAT)£4100 |
Online Price (+VAT)£999 |
Your Saving (+VAT)-£3101 |
Bristol, 29-30 apr, 2019
London, 06-07 jun, 2019 Bristol, 05-06 aug, 2019 London, 19-20 sep, 2019 Bristol, 18-19 nov, 2019REQUEST OTHER DATES & LOCATIONS
REQUEST IN-HOUSE QUOTATION-
C. Thompson Managing Director, DALE CARNEGIE TRAINING
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RICHARD DENNY Bestselling Author of Selling to Win
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Father of Behavioural Modelling DR WYATT WOODSMALL
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R. Tan Chairman, SUCCESS RESOURCES UK LTD
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PAUL MCGEE Bestselling Author of SUMO and Self Confidence
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CANON J.JOHN Bestselling Author of The Happiness Secret
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