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ILM Accredited Conflict Management Skills Course

TRAINING SUMMARY:

PROGRAMME TITLE:

Leader Diplomacy™

PRINCIPAL TOPIC:

Conflict Management Skills

DAY ONE TITLE:

Managing Impossible Personalities™

DAY TWO TITLE:

Leading Defiant Teams™

ATTENDANCE CERTIFICATE:

ILM (UK’s Premier Awarding Body for Leadership and Management)

ORIGINAL MATERIAL:

Researched, Authored, Tested, and Delivered by Hill Training Ltd

MASTER-COACH TRAINER:

Nicholas Hill FCMI FIC FInstLM FBIPP

PROGRAMME DURATION:

Two Consecutive Days

COFFEE & REGISTRATION:

08:30 – 08:45 hrs

START & FINISH:

09:00 – 17:00 hrs

CPD HOURS:

Fourteen

OPTION ONE: SCHEDULED OPEN MASTERCLASS

DELIVERY STYLE:

Contextualised Content. Provocative Dialogue. Charismatic Delivery. Challenging Exercises. NO PowerPoint.

EXCLUSIVE DELEGATES:

Senior Managers, Senior Executives, Senior Leaders

LIMITED CAPACITY:

Two to Five Delegates per Masterclass

LOCATIONS:

UK-Wide Hill Training Venues

SCHEDULED DATES:

Belfast, 25-26 jul, 2019
Bristol, 05-06 aug, 2019
London, 09-10 sep, 2019
Birmingham, 12-13 sep, 2019
Manchester, 19-20 sep, 2019
Glasgow, 26-27 sep, 2019
Newcastle, 10-11 oct, 2019
Belfast, 17-18 oct, 2019
Bristol, 18-19 nov, 2019
London, 05-06 dec, 2019
Glasgow, 09-10 dec, 2019
Birmingham, 12-13 dec, 2019
Manchester, 19-20 dec, 2019
Newcastle, 16-17 jan, 2020
Belfast, 23-24 jan, 2020
London, 05-06 mar, 2020

COMPETITIVE PRICING:

£999 per Delegate + Multiple Enrolment Discounts

BOOKING:

OPTION TWO: 1-2-1 MENTORING PROGRAMME

DELIVERY STYLE:

Tailored Content. Undivided Attention. Dedicated Intervention. Challenging Exercises. NO PowerPoint.

EXCLUSIVE DELEGATES:

Senior Managers, Senior Executives, Senior Leaders

LIMITED CAPACITY:

One Delegate Per Programme

LOCATIONS:

UK-Wide Hill Training Venues

SCHEDULED DATES:

Select Dates From Calendar When Enrolling Online

COMPETITIVE PRICING:

£1499 per Delegate

BOOKING:

OPTION THREE: IN-HOUSE TRAINING COURSE

DELIVERY STYLE:

Tailored Content. Provocative Dialogue. Charismatic Delivery. Challenging Exercises. NO PowerPoint.

INCLUSIVE DELEGATES:

Senior Managers, Middle Managers, First-Line Managers

LARGE CAPACITY:

1-50 Delegates Per Course

LOCATIONS:

Client Premises UK-Wide or Worldwide

FLEXIBLE DATES:

Book Dates at Your Convenience

PRICING:

From Only £32 per Delegate

BOOKING:

Request Quotation

MODULES

Hostile Personalities
Stubborn Personalities
Infuriating Personalities
Insecure Personalities
Directive Vocabulary
Accelerated Rapport
Empathetic Leadership
Communication Styles

OBJECTIVES

Manage Hostile Personalities
Manage Stubborn Personalities
Manage Infuriating Personalities
Manage Insecure Personalities
Earn Team Compliance
Foster Loyal Relationships
Lead People Empathetically
Customise Conflict Resolution

ILM Accredited Conflict Management Skills Course

Day One: Managing Impossible Personalities™

HOSTILE PERSONALITIES

  • Help your pessimistic and narcissistic colleagues to consider alternative perspectives
  • Build your case against the insistent opinions of your argumentative team members
  • Turn around the ideologies and behaviours of selfish and non-participative people

STUBBORN PERSONALITIES

  • Know how to communicate the ‘bigger picture’ to pedantic and inflexible people
  • Prevent demanding and wearing team members from exhausting your resources
  • Stop your tardy colleagues from dawdling and move them beyond the present moment

INFURIATING PERSONALITIES

  • Manage unapproachable, immature, or aloof people, before they tip you over the edge
  • Address unprofessional or inappropriate verbal communication and body language
  • Resolve conflict quickly, by addressing probable causes of infuriating personalities

INSECURE PERSONALITIES

  • Defuse your rude and arrogant colleagues, even when you are in the line of fire
  • Develop strength of character, to tackle your disrespectful and insensitive colleagues
  • Direct melodramatic and high maintenance people to be objective and constructive

Day Two: Leading Defiant Teams™

DIRECTIVE VOCABULARY

  • Engineer your instructions and suggestions, to prevent defiance and win compliance
  • Challenge people’s ideas and behaviour, without provoking arguments or resentment
  • Work creatively with disagreeable people, to bridge team gaps and build morale

ACCELERATED RAPPORT

  • Gain fast leverage in conflict resolution, without sacrificing your valuable relationships
  • Foster and deepen rapport, by pacing and leading beliefs, values, and behaviour
  • Continually manage prejudice, discord, and incompatibility, to prevent future conflict

EMPATHETIC LEADERSHIP

  • Uncover why other people think, communicate, and behave differently to you
  • Handle criticism, judgement, and complaints, by forming a suitable belief system
  • Develop unwavering empathy skills, to manage difficult behaviour and cultural diversity

COMMUNICATION STYLES

  • Enhance comprehension of your message, by responding to preferred learning styles
  • Customise your conflict resolution, by adopting the communication styles of others
  • Use sensory-specific language patterns, to lead people out of conflicts amicably

ILM Accredited Conflict Management Skills Course

Day One: Managing Impossible Personalities™

MANAGE HOSTILE PERSONALITIES

When you face narcissistic or argumentative people, prepare for battle. On the other hand, your pessimistic, non-participative, and selfish colleagues bring the ice to any confrontation. Failing to adapt your communication strategy, with these people, will make you a target every time. Nicholas Hill’s conflict management training course for senior managers gives you the bullet proof armoury.

MANAGE STUBBORN PERSONALITIES

Some personalities can be demanding, wearing, or pedantic, while others can be inflexible or tardy. If you allow these people to express themselves without intervening with assertive leadership, they exhaust you and get their way in the end. Nicholas Hill’s conflict management training course for senior managers gives you the tools to manage stubborn personalities.

MANAGE INFURIATING PERSONALITIES

Unprofessional or inappropriate behaviour in your workplace is unacceptable and can be infuriating. By tolerating poor conduct, you lower your standards and settle for mediocrity. Nicholas Hill’s conflict management training course for senior managers reveals the probable cause of infuriating personality development, to help you break down the barriers with certain team members.

MANAGE INSECURE PERSONALITIES

Your workplace is rife with insecure people who know your weaknesses and take advantage of you. If you give in to weak people, they bleed you dry, which leaves you emotionally empty and unable to meet your obligations. Nicholas Hill’s conflict management training course for senior managers presents you with an arsenal of principles to help you manage a variety of insecure personalities.

Day Two: Leading Defiant Teams™

EARN TEAM COMPLIANCE

Unresolved defiance, resentment, and conflict are the fruits of poor leadership. If your instructions are confusing or complicated, then you misguide your team and stall productivity. You are then responsible for sending your team off course. Nicholas Hill’s conflict management training course for senior managers helps you to engineer your instructions and challenge people’s ideas, by using directive vocabulary.

FOSTER LOYAL RELATIONSHIPS

If your workplace relationships are weak and superficial, you will experience a lack of loyalty and commitment. You lose team members and clients until you learn to work with all kinds of people. Nicholas Hill’s conflict management training course for senior managers develops your interpersonal skills so you can build fast rapport, even with people you dislike.

LEAD PEOPLE EMPATHETICALLY

Difficult behaviour is tolerable until you become the target of criticism, judgement, and complaints, which can make your work miserable. Your level of influence is determined by your ability to empathise with people and respond accordingly. Nicholas Hill’s conflict management training course for senior managers gives you the principles to deepen your empathy for difficult personalities.

CUSTOMISE CONFLICT RESOLUTION

If you utilise an inflexible communication style, you will only ever be able to deliver your message to a select number of people. Consequentially, some people will misunderstand you, shun you, or just dislike you. Nicholas Hill’s conflict management training course for senior managers helps you adapt your conflict resolution to the various communication styles of other people.

ILM Accredited Conflict Management Skills Course

MASTER-COACH TRAINER NICHOLAS HILL FCMI FInstLM FIC FBIPP

Born in 1971, Nicholas Hill FCMI FInstLM FIC FBIPP is an international trainer of leadership and management development and Managing Director for Hill Training Ltd. He authors and delivers all of our 1-2-1 mentoring programmes and in-house training. Moreover, he has developed a multitude of delegates from corporations and SMEs at all management levels since 1996. Nicholas Hill is an ILM Recognised Trainer, INLPTA Accredited NLP Trainer, and INLPTA Accredited Master Executive Coach, having received over one thousand CPD training hours. Nicholas is also a qualified Fellow of the Chartered Management Institute, Fellow of the Institute of Leadership and Management, and a Fellow of The Institute of Consulting.

RECOGNISED AUTHOR AND THOUGHT LEADER

As the former founder, author, and editor of the widely acclaimed publication Managerial Magazine, which received more than twenty thousand views and downloads per issue from 2013-2015, Nicholas Hill is now a recognized contemporary thought leader. Each one of the eleven published issues contained an exclusive interview with a celebrity leader. These interviews included One Minute Manager Ken Blanchard; Master of Attitude Nick Vujicic; Environmental Attorney Erin Brockovich; Rich Dad Robert Kiyosaki; Reformed Wolf of Wall Street Jordan Belfort; Millionaire Maker Richard Denny; Twenty Million Pound Woman Lara Morgan; Father of Behavioural Modelling Wyatt Woodsmall; and many other celebrity leaders.

LEADERSHIP COLUMIST ALONGSIDE BEAR GRYLLS

Since May 2015, writing alongside TV personality Bear Grylls and Olympic Gold Medallist Kriss Akabusi, Nicholas Hill is the appointed leadership columnist for Sorted Magazine, (the men’s magazine with morals), which you can find in most UK-based WHSmith stores and across 23 separate countries. Nicholas Hill is personally responsible for over three hundred and fifty published articles on the topics of leadership and management development. His articles also regularly feature in industry journals.

QUALIFICATIONS

  • ILM Recognised Training Provider
  • INLPTA Accredited Management Trainer
  • INLPTA Accredited NLP Trainer
  • INLPTA Accredited Master Executive Coach
  • Former Dale Carnegie Management Trainer
  • Fellow of Chartered Management Institute
  • Fellow of Institute of Leadership & Management
  • Fellow of Institute of Consulting

CREDENTIALS

  • Management Experience Since 1993
  • Executive Coaching Experience Since 1996
  • Management Training Experience Since 2001
  • Former Founder and Editor of Managerial Magazine
  • Professional Leader™ Magazine Founder, Editor
  • Interviewer of Celebrity Leaders and Entrepreneurs
  • Leadership Columnist for Sorted Magazine
  • Author of 350+ Published Management Articles

ILM Accredited Conflict Management Skills Course



Independent study conducted by INLPTA from 2009 to 2016

Learn More


92%
TRAINER DELIVERY STYLE
92%
TRAINER EXPLANATION OF THEORY
92%
TRAINER FACILITATION OF DISCUSSION
96%
TRAINER ETHICS
91%
PARTICIPANT EXERCISES
92%
PARTICIPANT MANUALS
91%
COURSE MANAGEMENT
90%
RESULTS ACHIEVED
91%
LEVEL OF SATISFACTION
92%
OVERALL SCORE

Hill Training Ltd Client Reviews

ILM Accredited Conflict Management Skills Course

MULTIPLE DELEGATE DISCOUNTS

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(PRICES + VAT)

Number of Delegates Discount Per Delegate Price Per Delegate Invoice Total
SCHEDULED OPEN MASTERCLASS
1 0% £999 £999
2 25% £749 £1499
3 30% £699 £2098
SCHEDULED CLOSED MASTERCLASS
4 35% £649 £2597
5 40% £599 £2997
6 45% £549 £3297
7 50% £499 £3497
8 55% £449 £3596
9+ 60% £399 £3596

SCHEDULED OPEN MASTERCLASS

ENROLMENT PACKAGE
£999 +VAT
Two Consecutive Days
Optional ILM Certificate
Training Manual Portfolio
Lunch & Refreshments
Delegate Skills Assessment
Post-Masterclass Mentoring
Virtual Learning Resources
SCHEDULED OPEN MASTERCLASS

List Price

£3350

Online Price

£999
+VAT

Your Saving

-£2351

1-2-1 MENTORING PROGRAMME

ENROLMENT PACKAGE
£1499 +VAT
Two Consecutive Days
Optional ILM Certificate
Training Manual Portfolio
Lunch & Refreshments
Delegate Skills Assessment
Post-Programme Mentoring
Virtual Learning Resources
1-2-1 MENTORING PROGRAMME

List Price

£5350

Online Price

£1499
+VAT

Your Saving

-£3851

Conflict Management Skills Course Satisfaction Guarantee

Conflict Management Skills Course Skills Guarantee

Conflict Management Skills Course Resources Guarantee

Belfast, 25-26 jul, 2019

Bristol, 05-06 aug, 2019
London, 09-10 sep, 2019
Birmingham, 12-13 sep, 2019
Manchester, 19-20 sep, 2019
Glasgow, 26-27 sep, 2019
Newcastle, 10-11 oct, 2019
Belfast, 17-18 oct, 2019
Bristol, 18-19 nov, 2019
London, 05-06 dec, 2019
Glasgow, 09-10 dec, 2019
Birmingham, 12-13 dec, 2019
Manchester, 19-20 dec, 2019
Newcastle, 16-17 jan, 2020
Belfast, 23-24 jan, 2020
London, 05-06 mar, 2020

REQUEST OTHER DATES & LOCATIONS

REQUEST IN-HOUSE QUOTATION
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