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  • LEADERSHIP, MANAGEMENT, AND SALES TRAINING SINCE 1996

+44 (0) 345 678 9900

Policies

Company Policies

Nicholas Hill Academy Ltd is committed to operating to a high standard of professionalism across all aspects of its business. These policies explain how the Company protects Clients, Participants, Staff, and Contractors, and how it manages its legal, ethical, commercial, and social responsibilities. Each policy reflects the Company’s values of fairness, transparency, and integrity, supports its mission to deliver trusted workplace learning, and reinforces its vision of a reliable, responsible training provider.
Nicholas Hill Policies

Anti-Bribery Policy

The Company promotes a zero-tolerance approach to bribery and corruption and requires all Staff, Clients, Participants, and Contractors to act with integrity in all business dealings. This policy outlines the Company’s legal and ethical commitment to preventing bribery, maintaining transparent commercial practice, and protecting the reputation of its Products and operations.
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Complaints Policy

The Company aims to provide a high standard of customer care and regards feedback as important to ensure its Products consistently meet Client and Participant needs. In the unlikely event a Client and Participant is unhappy with the Products, they must let the Company know as soon as possible. The Company will immediately investigate all complaints within a reasonable time frame.
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Conflict of Interest Policy

The Company works hard to avoid conflict between its interests and those of Staff, Clients, Participants, and Contractors. This policy intends to protect the interests of The Company by ensuring the personal affairs of other parties do not interfere with their obligations to the company. This policy also aims to prevent any unauthorised or unethical third-party gain. It supplements any existing governmental laws in which the Company operates.
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Cookie Policy

Website cookies are small files placed on the User’s computer’s hard drive, following consent, by the site they visit. Cookies allow Users to record website preferences once they agree to add the file. Web applications can then respond to the User as an individual. This Cookie Policy sets out the basis on which the Company uses cookies on its website www.nicholashill.com.

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Disclaimer Policy

The Company undertakes significant research and development before a Product launch and works to a standard of excellence during Product implementation. Therefore, the Company guarantees skill development, post-course support, non-cancellation, and non-overbooking, as described in this website and the booking terms and conditions. While the Products aim to meet the needs of most Clients and Participants, they are limited in their scope and guarantees.
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Environmental Policy

The Company is aware of an organisation’s impact on the environment, the consequences of climate change, and the need to eventually become carbon net zero. This policy declares the Company’s commitment to continual environmental awareness and improvement. Such organisational improvements include reducing waste, minimising consumption, and improving efficiency.

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Equality and Diversity Policy

The Company popularises civil rights and is committed to a policy allowing clients equal access and opportunity when using its Products. This act of fairness is regardless of age, disability, gender, marital status, pregnancy, maternity, ethnicity, creed, sexual orientation, political standing, or cultural practices. This act fully satisfies the requirements of the Equality Act as they pertain to secondary and postsecondary education.

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Health and Safety Policy

The Health and Safety at Work Act protects employees, customers, and visitors. Health and safety measures ensure organisations safeguard their workers’ mental and physical well-being. A safe work environment reduces injuries and accidents, resulting in lower healthcare costs, improved team retention and reduced sick days. Consequently, the Company prioritises the health and safety of Staff, Clients, Participants, and Contractors and upholds this policy through communicating and implementing necessary procedures.
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Malpractice and Maladministration Policy

The Company works to a five-star standard of excellence, practising integrity and professionalism in all its activities. The Company trains Clients and Participants in efficient business administration strategies and best practices. Furthermore, it applies these principles in-house. However, in the unlikely event the Company should be guilty of malpractice or maladministration, this policy is for Clients and Participants with sufficient evidence of such cases. The policy also outlines how the Company will investigate and manage these matters.
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Modern Slavery Policy

The Company is committed to preventing modern slavery and human trafficking within its operations and supply chain. Although it operates in a low-risk sector, the Company recognises its responsibility to uphold human rights, maintain ethical business relationships, and avoid any party known to be involved in modern slavery. This policy sets out how the Company safeguards these standards.
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Privacy Policy

The Company treats privacy and confidentially with the highest regard to uphold human dignity, safety, and independence. The Company recognises that individuals reserve the right to determine when, how, and for what purpose others manage their personal information. Therefore, this privacy policy defines how the Company uses and protects any information Staff, Clients, Participants, and Contractors share. While the Company occasionally makes reasonable policy changes, it always aims to protect personal information.
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Quality Policy

The Company is committed to delivering high-quality Products that consistently meet Client and Participant expectations. Quality is defined as reliable, workplace-tested learning that enhances skills, improves performance, and provides measurable outcomes. This policy outlines how the Company assures quality, gathers feedback, and continually improves its Products and services.
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Website Usage Policy

The Company goes to great lengths to research and develop its Content, aiming to publish only clear, accurate, and valuable information. However, the Company reserves the right to update its Website functionality regularly and change the Content when required. Therefore, Users must be aware of this policy before accessing and using the Website. Users can also review the Company’s privacy and cookie policies which support this document.

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