Building Indomitable Team Relationships™
Conflict Management Course Features
SUBJECT
Conflict Management
DURATION
One Day
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Conflict Management Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Conflict Management Course Summary
Module 1
Rapid Rapport Building
Module 2
Empathetic Leadership
Module 3
Communication Models
Module 4
Communication Styles
Participant Challenges
Weak team relationships cause you to struggle with unresolved conflicts, poor collaboration, and low morale. Ineffective communication creates misunderstandings, increasing tension and disengagement in your team. A lack of empathy leads to resistance, damaging trust. Inconsistent rapport-building weakens cohesion. Act now to prevent fractured relationships from limiting your success.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course strengthens your ability to build rapport, enhance empathy, and refine communication. You foster trust, improve collaboration, and resolve disagreements with confidence. By developing conflict management skills and upgrading your communication style, you create a workplace where strong relationships support long-term success.
One Day
Building Indomitable Team Relationships™
Module 1: Rapid Rapport Building
Outcomes
• Gain fast leverage in conflict resolution without sacrificing your valuable relationships • Foster and deepen rapport by pacing and leading beliefs, values, and behaviour • Continually manage prejudice, discord, and incompatibility to prevent future conflict
Syllabus
Social Exchange, Behavioural Synchrony, Similarity-Attraction, Mirror Neuron System, Kinesthetic Synchrony, Communication Accommodation, Strategic Dissonance, Values Congruence, Behavioural Influence, Social Learning, Implicit Bias Reduction
Module 2: Empathetic Leadership
Outcomes
• Uncover why other people think, communicate, and behave differently from you • Develop unwavering empathy to tolerate differing beliefs, values, and behaviours • Handle criticism, judgement, and complaints by forming a suitable belief system
Syllabus
The Mercedes Model, Systemic Alignment, Behavioural Presuppositions, Perspective-Taking, Empathic Brain Function, Empathy-Altruism Hypothesis, Role-Taking Theory, Moral Emotions, Systemic Alignment, Mercedes Model, Empathic Communication
Module 3: Communication Models
Outcomes
• Recognise the eight models of communication and their relevance in your workplace • Radically improve your communication skills with internal and external stakeholders • Reduce conflict by saying what you want and meaning what you say more consistently
Syllabus
Linear Communication, Interactive Communication, Transactional Communication, Shannon-Weaver Model, Berlo's SMCR Model, Schramm's Model, Helical Model, Westley and MacLean Model, Communication Models, Clarity Techniques, Consistency Techniques
Module 4: Communication Styles
Outcomes
• Respond to preferred learning styles to enhance comprehension of your message • Customise your conflict resolution strategy by adopting others’ communication styles • Use sensory-specific language patterns to lead people out of conflicts amicably
Syllabus
VAK Learning Styles, Preferred Representational Systems, Visual Predicates, Auditory Predicates, Kinesthetic Predicates, Cross-Modal Language Mapping, Language Pattern Flexibility, Sensory Anchoring, Communication Congruence, Predicate Matching, Sensory Framing
Conflict Management Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 1 Day
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
Conflict Management Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 1 Day Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
On
15 May, 2025
- Building Indomitable Team Relationships
- 04 Places Remaining
£495
+VAT PER DELEGATE
Training Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd